MaCher (Aust) Pty Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide information by which you can be identified when using this website, be assured that it will only be used in accordance with this privacy statement.
What This Privacy Notice Covers
This privacy policy sets out how MaCher (Aust) Pty Ltd uses and protects any information that you give MaCher (Aust) Pty Ltd when you use this website. The Privacy Notice will explain:
- What types of personal data we collect and why we collect it.
- When and how we may share personal data both within MaCher (Aust) Pty Ltd and with our business partners and other organizations.
- Your choices regarding your data including access, updates and erasure.
MaCher (Aust) Pty Ltd reserves the right to change this Privacy Policy at any time. Such changes, additions or deletions shall be effective immediately. Notice may be given by means including, but not limited to, issuing an email to the e-mail address listed by registered users or posting the revised Privacy Policy. You acknowledge and agree that it is your responsibility to maintain a valid e-mail address as a registered user. And, review this Privacy Policy periodically to be aware of any modifications.
What we collect
We may collect the following information when you register for services or browse our website or mobile apps:
- name and job title;
- address, email address, phone number
- demographic information such as postcode, preferences and interests;
- Information about your browsing behaviour on our website and mobile apps;
- Information about when you click on one of our advertisements, including advertisements on other websites;
- Information about the way you access our digital services, including operating system, IP address, online identifiers and browser details;
- Social preferences, interests and activities.
• We may collect the following information when you use our services or purchase products from our websites and mobile apps:
- Information about your purchases, including what you bought, when and where you bought it, how you paid for it and credit or payment information.
- Information about your browsing behaviour on our websites and mobile apps.
- Information about when you click on one of our advertisements, including advertisements on other websites.
- Information about the way you access our digital services, including operating system, IP address, online identifiers and browser details.
We may collect the following information when you contact us or we contact you to take part in promotions, included in our services:
- Personal data you provide when you connect with us. This includes by email, mail, and telephone or through social media, such as your name, username and contact details.
- Details of emails and other digital communications we send to you that you open. This includes any links within those communications that you click on.
Other sources of personal data:
- We may use personal data from other sources, such as specialist companies that supply information, retail partners, and public registers.
- If you log-in using your social network credentials to connect to our platforms and online services e.g. Facebook orGoogle+ you will agree to share your user details with us. For example, your name, email address, date of birth, location and any other information you choose to share with us.
What we do with the information we gather
We use your personal data in a variety of ways and in particular for the following reasons:
To manage and improve our products, services and day-to-day operations
We use personal data to manage and improve our , websites, mobile apps, and other services.
We monitor how are services are used to help protect your personal data, detect and prevent fraud, other crimes and misuse of services. This helps ensure that you can safely use our services.
We may use personal data to carry out market research and internal research and development. It may also be used to develop and improve our product range, services, IT systems, security and communication.
To personalize your experience
We want to ensure that marketing of products and services on our websites and mobile apps are relevant to you.
To do this we may use your personal data to better understand your interests. This is so we can try to predict what other products, services and information you might be most interested in. This enables us to tailor our communications to make them more relevant and interesting for you.
Looking at your browsing behaviour and purchases helps us to better understand you as a customer. It also allows us to provide you with personalized offers and services.
We may measure responses to marketing communications relating to products and services we offer. This enables us to offer you products and services that meet your needs as a customer.
If you do not want to receive personalised services from us, you can change your preferences by phone or email. We will update our records as soon as possible.
To make contact with you and interact with you
We want to serve you better as a customer. If you contact us by email, telephone or social media, we may use your data to provide assistance to you.
We may invite you to participate in surveys and market research carried out by MaCher and organisations on our behalf.
To help us to better understand you as a customer, and to be able to provide you with services and marketing communications (including online advertising relevant to your interests), we may combine the personal data we collect when you make purchases with personal data collected from our websites, mobile apps and other sources.
We do not sell your personal data to third parties.
MARKETING COMMUNICATIONS AND MARKET RESEARCH
From time to time we may send you relevant offers and news about products and services, including by email. We may also send you information about other companies’ products and services that we believe may be of interest. We will only do this if you previously agreed to receive these marketing communications.
When you register with us we will ask you if you would like to receive marketing communications. You can change your marketing preferences online, by phone, or using the “unsubscribe” link in our emails. If you choose not to receive marketing from us, you may miss offers and promotions of interest to you.
You may still receive service-related communications from us. For example, confirming purchases you make with us and providing important information about the use of our services.
We like to hear your views to help us improve our services, so we may contact you for research purposes. You always have the choice about whether to participate or continue in our market research.
SHARING PERSONAL DATA WITH SUPPLIERS AND RETAIL PARTNERS
In order to provide products or services you have requested, we will share your personal data with suppliers, including companies and individuals from whom you made purchases.
We also work with carefully selected suppliers that carry out certain functions on our behalf. For example, companies that help us with IT services, storing, marketing, processing payments and delivering products and services.
We may need to share personal data to establish, exercise or defend our legal rights. This includes providing personal data to others for the purpose or preventing fraud and reducing credit risk.
When we share personal data with other organisations we require them to keep it safe. They must not use your personal data for their own marketing purposes.
We share the minimum personal data that enables our suppliers and partners to provide their services to you and us.
SHARING PERSONAL DATA WITH AUTHORITIES
We may share the minimum personal data necessary with public authorities if legally required and legally allowed.
SHARING PERSONAL DATA WITHIN MaCher (Aust) Pty Ltd
Our privacy notice applies to all services offered by MaCher (Aust) Pty Ltd. It excludes services that have separate privacy notices that do not incorporate this Privacy Notice. We may share the minimum personal data necessary with other companies and members of MaCher (Aust) Pty Ltd. For example, to provide the products and services you request; to manage and improve our products, services and day-to-day operations; to help to personalize your experience; where appropriate, to make contact and interact with you; and if allowed and appropriate, for marketing or marketing research purposes.
We may also share personal data with an organization we sell or transfer (or enter into negotiations to sell or transfer) any of our businesses or any of our rights or obligations under any agreement we have with you. If the transfer or sale goes through, the organization receiving your personal data can use your data in line with this Privacy Notice.
PROTECTING YOUR PERSONAL DATA
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place physical, electronic and managerial procedures reasonably expected to safeguard and secure the information we collect online.
The security of your data also depends on you. For example, where we have given you or where you have chosen a password for access to certain services, you are responsible for keeping this password confidential.
The personal data that we collect from you may be transferred to and stored at a destination outside the European Economic Area (“EEA”). It may also be processed by organizations operating outside the EEA who work for us or for one of our suppliers. We put in place appropriate protections to make sure your personal data remains adequately protected and that it is treated in line with this Notice. These protections include and are not limited to, appropriate contract clauses, such as standard contract clauses approved by the European Commission, and appropriate security measures.
DATA RETENTION
We will retain your personal data for only as long as it is necessary for the uses set out in this Privacy Notice and/or to meet legal and regulatory requirements. After this period, we will securely erase personal data. If the data is needed after this period for analytical, historical or other legitimate purposes, we will take appropriate measures to anonymize this data.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.
Cookies help us provide you with a better website. They enable us to monitor which pages you find useful and which you do not. Cookies do not give access to your computer or information about you, other than data you choose to share.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website or mobile apps may contain links to other websites of interest. However, once you have used these links to leave our site, we do not have control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. These sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.
SOCIAL MEDIA FEATURES
Our websites or mobile apps may contain social media features such as Facebook and Google+ that have their own privacy notices. Please make sure you read their terms and conditions and privacy notice carefully before providing any personal data as we do not accept any responsibility or liability for these features.
Controlling your personal information
You have a right to ask for a copy of the personal data we hold about you, although you should be able to access online the personal data associated with your account.
You may request details of personal information which we hold about you. Please include any details to help us identify and locate your personal data. Where we can provide data access, we will do so free of charge except where further copies are requested in which case a small fee will be payable based on administrative costs.
If you believe that any information we have pertaining to you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
You can also ask for your information to be rectified or erase, to object to the processing of your personal data and, where technically feasible, to ask for the personal data you provided us to be transferred to another organization.
We will update or erase your data, unless we have to keep it for legitimate business or legal purposes.
You can also contact us if you have complaint about how we collect, store or use your personal data. We aim to resolve your complaints but if you are dissatisfied with our response, you may complain to the local data protection authority.
Please submit your request or complaint in writing to:
info@macher.com.au
Please note that we may ask you to verify your identity before we can act on your request or complaint. We may also ask you for more information to help ensure that you are authorized to make such a request or complaint when you can contact us on behalf of someone else.
LEGAL BASIS FOR PROCESSING PERSONAL DATA
We will only collect and use your personal data if at least one of the following conditions applies:
- We have your consent;
Example: Customer account
You give us permission to process your personal data when you register for a customer account.
- It is necessary for a contract with you or to take steps at your request prior to entering into a contract;
Example: To provide the products and services you request
We need to process your personal data so that we can manage your account , provide you with the products and services you want to buy and help you with any orders and refunds you may ask for.
- It is necessary for us to comply with a legal obligation;
Example: Sharing personal data with regulatory authorities
It may be mandatory to share your personal data with legal authorities and we will provide them with information they request.
- It is necessary to protect your vital interests or those of another individual;
Example: In an emergency
If there is a security risk that affects you or another individual we may share your data.
- It is in the public interest or we have official authority; or
Example: Security operations
We may use personal data to respond to and to manage security operations.
- It is in our or a third party’s legitimate interests and these are not overridden by your interests or rights.
Example: To personalize your experience
We may use your personal data to better understand your interests so that we can try to predict what other products, services and information you might be most interested in. This enables us to tailor our communications to make them more relevant and interesting for you.
KEY TERMS
European Economic Area (EEA): EU Member States plus Norway, Iceland and Lichtenstein.
Online advertising: Marketing messages that you may see on the internet.